Frequently Asked Questions (FAQs) – Yas Mart

Q: What is Yas Mart?

Yas Mart is a leading online shopping store based in Islamabad, Pakistan, offering a wide range of men’s, women’s, and kids’ fashion, electronics, home décor, kitchen essentials, and more. We provide high-quality products at competitive prices with a seamless shopping experience.

Q: Do you have a physical store?

Yes, Yas Mart has a physical presence in Islamabad, Pakistan. However, we primarily operate as an online store to provide convenience and nationwide delivery.

Q: How can I contact Yas Mart for support?

You can reach us via:
📧 Email: yasirniazii@yahoo.com
📞 WhatsApp: 03445429698
📍 Store Address (If Applicable): F8 Islamabad, Pakistan

2. Ordering & Payment

Q: How can I place an order?

Ordering from Yas Mart is simple:

  1. Browse our website and select your desired products.

  2. Click "Add to Cart" and proceed to checkout.

  3. Enter your shipping details and select your payment method.

  4. Confirm your order – you will receive an order confirmation via email or WhatsApp.

Q: What payment methods do you accept?

We accept:
✅ Cash on Delivery (COD) – Available Nationwide
✅ Bank Transfers & Easypaisa/JazzCash (For Prepaid Orders)
✅ Credit/Debit Cards will available soon

Q: Can I modify or cancel my order after placing it?

  • Orders can be modified or canceled within 24 hours of placement.

  • Once shipped, cancellations are not possible.

3. Shipping & Delivery

Q: How long does delivery take?

🚚 Standard Delivery: 3-5 business days (Major cities)
🚀 Express Delivery: 1-2 business days (Available in selected areas)
📦 Remote Areas: 5-7 business days

Q: What courier services do you use?

We deliver via Postex, and soon we will start work with another platform as well

Q: How can I track my order?

Once your order is shipped, you will receive a tracking number via WhatsApp or email. You can track your package through the courier’s website given below


https://yasirmart.com/pages/track-your-order

 

4. Returns & Refunds

Q: What is your return policy?

We offer a 7-day return policy for eligible products. Items must be unused, in original packaging, and with all tags intact.

Q: How do I return a product?

  1. Contact our customer support via WhatsApp or email with your order details.

  2. We will approve your return and provide a return shipping address.

  3. Ship the product via PostEx.

Q: How long does it take to get a refund?

Refunds are processed within 5-7 business days after receiving and inspecting the returned item.

Q: Can I exchange a product?

Yes, exchanges are available for defective or incorrect items, subject to stock availability.

5. Products & Quality Assurance

Q: Are all products original and high-quality?

Yes! We ensure that all products are authentic, high-quality, and carefully inspected before shipment.

Q: What if I receive a damaged or incorrect product?

We sincerely apologize! Please contact us within 24 hours of delivery, and we will arrange a free replacement or refund.

6. Discounts & Offers

Q: Does Yas Mart offer discounts or promotions?

Yes! We frequently run discount offers, flash sales, and exclusive promotions. Stay updated by:
✅ Following us on Facebook, Instagram, and TikTok
✅ Subscribing to our newsletter

Q: Do you offer bulk discounts?

Yes! For bulk orders and corporate purchases, contact us for special pricing and deals.

7. Yas Mart Membership & Loyalty Program

Q: Do you have a loyalty program?

Yes! Our Yas Mart VIP Club rewards our loyal customers with exclusive discounts, early access to sales, and special offers.

8. Security & Privacy

Q: Is my personal information safe?

Absolutely! We prioritize customer privacy and data security. Your personal and payment details are protected and never shared with third parties.

Q: Do you save my payment details?

No, we do not store any payment details. All transactions are processed securely.